Returns Policy

Returns and Exchanges

We want you to be completely satisfied with your purchase.  Please read and complete the following information to return or exchange your purchase.

NB: Australian Health Laws restrict the return of undergarments due to hygiene reasons.  No item(s) can be exchanged or returned if it has been worn, even just tried on for fitting.

Exchange and Returns Policy

  • Merchandise for exchange or return must be returned in original and resalable condition, including packaging (i.e. new and unopened).
  • Items must be returned within 30days of receiving your order.
  • Replacements will be dispatched as soon as we receive the original item back.

Manufacturing fault

Please ensure that you care for your garment as per the care instructions.

If you believe you garment has a manufacturing fault please contact us immediately at info@solidea.com.au

Send us a picture to speed up the process.

NB: Normal wear and tear will not be considered a manufacturing fault.

For all exchanges and returns

Place the item in its original packaging in an Express Post Parcel Bag along with a copy of your proof of purchase and a note stating why you wish the product to be refunded.  One of our team will organise a refund once the product has been received.

If your purchase was made at one of our stockists, the stockist will assist with your return.

NB: Postage costs are non-refundable.