Returns Policy

Returns and Exchanges

We want you to be completely satisfied with your purchase.  Please read and complete the following information to return or exchange your purchase.

NB: Australian Health Laws restrict the return of undergarments due to hygiene reasons.  No item(s) can be exchanged or returned if it has been worn, even just tried on for fitting.

Exchange and Returns Policy

  • Merchandise for exchange or return must be returned in original and resalable condition, including packaging (i.e. new and unopened).
  • Items must be returned within 30days of receiving your order.
  • Replacements will be dispatched as soon as we receive the original item back.

Manufacturing fault

If you believe you garment has a manufacturing fault please contact us immediately at info@solidea.com.au

NB: Normal wear and tear will not be considered a manufacturing fault.

 

For all exchanges and returns complete the following information and attach proof of payment.

Name
Address
Contact number
Email
Product purchased Size Colour Exchange/ Return Reason
 
 
 
Date of purchase
Place of purchase
Method of payment

Send us a picture to speed up the process.